Job Description
Are you looking for a stable career opportunity in Boston, MA?
TeamConnect Solutions is currently hiring for Entry-Level Customer Service Representative positions. We pride ourselves on being a top employer in the local market, offering a supportive environment where you can grow your career.
Why Choose Us?
- Weekly Pay: Get paid every week on Friday.
- Competitive Rates: Earn between $18.00 and $22.00 per hour.
- No Experience Required: We provide comprehensive training to get you started.
- Growth Opportunities: Clear pathways for promotion within our Virginia and Boston branches.
We are looking for friendly, reliable individuals to join our team. Whether you are looking for your first job or a career change, we want to hear from you.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Process orders and maintain accurate customer records in our internal database.
- Assist customers in navigating our products and services to find the best solutions for their needs.
- Collaborate with the team to identify process improvements and share best practices.
- Document all interactions and transactions according to company policies.
- Adhere to all company safety and quality standards.
Qualifications
- High School Diploma or GED equivalent.
- Strong verbal and written communication skills.
- Ability to type at least 35 WPM and navigate computer systems proficiently.
- Reliable internet connection and computer access (for remote or hybrid shifts).
- Willingness to work flexible hours, including weekends and evenings.
- A positive attitude and a genuine desire to help others succeed.