Job Description
Welcome to Nexus Growth Partners, where we prioritize your career growth and financial stability. We are currently seeking driven individuals to join our expanding team as Entry Level Customer Service Representatives.
We understand the importance of immediate income and career advancement. That is why we offer a weekly pay structure and comprehensive training for all new hires. If you are looking for an opportunity in New York or Virginia that values your potential without requiring prior experience, we want to hear from you.
Join a culture that rewards hustle and offers a clear path to management within your first year.
Responsibilities
- Answer inbound and outbound customer inquiries via phone, email, and live chat with a focus on high satisfaction scores.
- Resolve complex customer issues and complaints efficiently while maintaining a calm and professional demeanor.
- Process customer orders, returns, and exchanges accurately to ensure seamless transactions.
- Document all customer interactions and account updates accurately in our CRM system.
- Collaborate with team leads and cross-functional departments to solve problems and improve service protocols.
- Identify upsell and cross-sell opportunities to meet individual and team sales targets.
Qualifications
- High school diploma or GED is required; a college degree is a plus but not mandatory.
- Basic computer proficiency and the ability to type 30+ words per minute.
- Strong verbal and written communication skills with an emphasis on empathy and clarity.
- Ability to multitask and manage time effectively in a fast-paced, high-volume environment.
- Reliable internet connection for remote/hybrid roles or willingness to commute to our Richmond, VA location.
- No prior customer service experience required; we provide full training.