Job Description
Join Coastal Solutions Group as an Entry-Level Customer Service Specialist and enjoy weekly pay while launching your career in Virginia Beach! We're seeking motivated individuals to deliver exceptional support to our diverse client base. This full-time role offers competitive compensation, comprehensive training, and a supportive team environment. If you're detail-oriented and passionate about helping others, this is your opportunity to grow with a dynamic company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response times and resolution
- Participate in ongoing training programs
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and typing skills
- Strong verbal communication abilities
- Ability to work in a fast-paced environment
- Customer service experience preferred but not required
- Reliable transportation to Virginia Beach office
- Positive attitude and problem-solving mindset
- Availability for flexible shifts including weekends