Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist at Premier Solutions KC! We're seeking motivated individuals to deliver exceptional client experiences in our fast-paced downtown Kansas City office. This hourly role offers competitive pay, comprehensive training, and clear career advancement paths within our growing organization. Enjoy a modern workplace culture focused on growth, recognition, and work-life balance. No prior experience required – we provide all necessary training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with cross-departmental teams to resolve complex issues
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication skills with clear articulation
- Basic computer proficiency (MS Office, internet navigation)
- Ability to multitask in a dynamic environment
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown KC location
- Willingness to work flexible hours including weekends