Job Description
Join FlexWork Solutions, a leader in innovative staffing solutions, as an Entry-Level Customer Service Specialist. We're hiring motivated individuals in North Carolina to deliver exceptional support with flexible hours that fit your lifestyle. This role offers on-the-job training and opportunities for growth within our dynamic team.
Our Charlotte-based team thrives on collaboration and customer satisfaction. We offer competitive pay, flexible scheduling including evenings and weekends, and a supportive environment where your contributions are valued. If you're passionate about helping others and seeking a job that adapts to your schedule, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and resolve billing discrepancies accurately
- Update customer information and maintain detailed records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and maintain confidentiality of customer data
- Identify opportunities to improve customer experiences and suggest solutions
- Complete training modules and product knowledge updates
Qualifications
- High school diploma or equivalent; college students welcome
- 0-2 years of customer service or retail experience
- Strong communication skills with clear, friendly phone etiquette
- Basic computer proficiency and ability to learn new software quickly
- Reliable internet access for remote work components
- Flexible availability including evenings, weekends, and holidays
- Problem-solving mindset with attention to detail
- Ability to work independently while collaborating with a team