Job Description
Join FlexiPay Solutions and enjoy the financial stability of weekly pay! We're seeking energetic Customer Service Specialists to join our Atlanta team. As a leader in flexible payment solutions, we offer competitive wages, comprehensive benefits, and a dynamic work environment where your contributions are recognized every week. Why choose us?
- Guaranteed weekly pay – no more waiting for monthly checks
- Health, dental, and vision insurance starting day one
- 401(k) with company match
- Paid time off and paid holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Process payments and update customer records accurately
- Meet weekly performance metrics for resolution times and satisfaction
- Collaborate with team members to improve service quality
- Participate in ongoing training on products and systems
- Document all interactions in CRM software
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail
- Strong typing skills (40+ WPM) and proficiency with MS Office
- Excellent communication and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Basic knowledge of payment processing systems
- Positive attitude and problem-solving mindset
- Valid Georgia driver's license (for occasional off-site duties)