Job Description
Join FlexWork Solutions as an Entry-Level Customer Service Specialist and enjoy the freedom of flexible scheduling while launching your career! We're seeking motivated individuals in Dallas to provide exceptional support to our diverse client base. This hourly position offers competitive pay, comprehensive training, and opportunities for growth – all while maintaining work-life balance. Perfect for students, career changers, or anyone seeking adaptable hours without sacrificing professional development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing issues, order discrepancies, and product concerns efficiently
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with team members to ensure seamless customer experiences
- Continuously update product knowledge to provide accurate information
- Meet daily performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication skills with clear articulation
- Basic computer proficiency and typing ability (25+ WPM)
- Ability to adapt to flexible scheduling including evenings/weekends
- Problem-solving mindset with attention to detail
- Customer service experience preferred but not required
- Reliable transportation to our Dallas facility