Job Description
Join FlexiWork Solutions as an Entry-Level Customer Service Specialist and launch your career with a company that values flexibility and growth! We're seeking motivated individuals in North Carolina and New York to provide exceptional support to our diverse client base. Enjoy the freedom of customizable schedules while making a real impact in a dynamic environment.
Perfect for students, career-changers, or those seeking work-life balance, this hourly role offers competitive pay and opportunities for advancement. No prior experience required—just a passion for helping others and a commitment to excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document all interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities for process improvements and suggest solutions
- Adhere to company policies while maintaining high service standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software
- Exceptional problem-solving and multitasking abilities
- Flexibility to work evenings, weekends, and holidays as needed
- Positive attitude with customer-first mindset
- Ability to work independently and as part of a remote team
- Must pass background check and drug screening