Job Description
Join Boston Premier Services as an Entry-Level Customer Service Specialist and enjoy the flexibility of weekly pay! We're seeking motivated individuals to deliver exceptional support to our clients in the Greater Boston area. This role offers immediate start, comprehensive training, and a supportive team environment where your growth is prioritized. Perfect for recent graduates or career changers looking to build experience in a dynamic setting.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing and account-related issues with accuracy
- Document interactions in CRM systems while maintaining confidentiality
- Collaborate with team members to improve service processes
- Meet weekly performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (recent graduates welcome)
- Strong verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet access for remote work components
- Available to work flexible shifts including weekends
- No prior experience required – training provided