Job Description
Join Boston Financial Services Group as an Entry-Level Customer Service Specialist and experience the stability of weekly pay! We're seeking motivated individuals to support our clients with exceptional service while building foundational career skills. Enjoy competitive hourly rates, comprehensive training, and a collaborative team environment in Boston's thriving financial district. No experience required – we provide all necessary training to help you succeed.
Responsibilities
- Respond to client inquiries via phone, email, and chat with professionalism and accuracy
- Process transactions and maintain detailed customer records using CRM systems
- Collaborate with team members to resolve complex customer issues
- Meet daily performance metrics for call handling and resolution times
- Participate in ongoing training programs to enhance product knowledge
- Contribute to process improvement initiatives for customer satisfaction
- Adhere to strict compliance and security protocols for financial data
Qualifications
- High school diploma or equivalent (college coursework a plus)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite and basic computer systems
- Ability to work flexible hours including weekends as needed
- Passion for delivering exceptional customer experiences
- Willingness to learn financial industry regulations and products
- Previous customer service experience preferred but not required