Job Description
Join our dynamic team as an Entry Level Customer Service Specialist and receive weekly paychecks! We're seeking motivated individuals to deliver exceptional client experiences while building foundational skills in a fast-paced environment. This role offers paid training, career advancement opportunities, and the stability of weekly compensation. Perfect for recent graduates or career changers looking to start their professional journey in Indianapolis.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with support teams to escalate complex cases
- Meet weekly performance metrics for call volume and resolution time
- Participate in ongoing product knowledge training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Proficient in Microsoft Office Suite
- Type 35+ WPM with high accuracy
- Ability to work flexible hours including weekends
- Valid Indiana driver's license (for occasional off-site tasks)
- Pass background check and drug screening