Job Description
Join FlexCare Solutions and kickstart your career in customer service with the flexibility you deserve! We're seeking motivated entry-level professionals to join our dynamic team in Pittsburgh. As a Customer Specialist, you'll deliver exceptional support while enjoying customizable schedules that fit your lifestyle. No prior experience required – we provide comprehensive training and growth opportunities into senior roles.
Why work with us? Enjoy competitive hourly pay, comprehensive benefits including health insurance and retirement plans, and a supportive work environment focused on work-life balance. Our commitment to employee development ensures you'll build valuable skills in communication, problem-solving, and digital tools.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions accurately in our customer database
- Contribute to process improvement initiatives
- Attend regular training sessions to enhance product knowledge
- Maintain a positive and solution-oriented attitude
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to work independently and as part of a team
- Flexibility to work evenings, weekends, and holidays
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Pittsburgh office
- Passion for helping others and continuous learning