Job Description
Are you a motivated individual looking to kickstart your career in a dynamic tech environment? Apex Innovations Inc. is seeking a dedicated Entry-Level Customer Support Associate to join our growing team in Raleigh, NC. We offer a comprehensive training program, competitive hourly pay, and a clear pathway for professional growth.
In this role, you will be the voice of our brand, providing exceptional service to our clients and ensuring their success with our software solutions. We value curiosity, resilience, and a positive attitude over previous experience. If you are ready to learn and grow in a supportive culture, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($17.00 - $22.00/hr)
- Full training provided with no prior experience required
- Flexible scheduling and evening/weekend shifts available
- Health, dental, and vision insurance options for full-time employees
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat.
- Diagnose and troubleshoot basic software and account access issues for new users.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the technical support team to escalate and resolve complex cases.
- Identify customer needs and provide accurate information about product features and services.
- Maintain a professional and positive demeanor during high-pressure situations.
- Participate in daily team huddles and training sessions.
Qualifications
- High school diploma or GED is required.
- Proficient in using computers and navigating web-based applications.
- Strong written and verbal communication skills with a focus on clarity and empathy.
- Ability to work flexible hours, including evenings and weekends as needed.
- Problem-solving mindset with a willingness to learn new tools.
- Reliable internet connection and a quiet workspace are required for remote options.