Job Description
We are seeking a motivated Entry Level Customer Support Associate to join our growing team in Minneapolis. If you are passionate about technology and have a desire to learn, we want to hear from you. In this role, you will be the first point of contact for our clients, providing exceptional service and technical assistance.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr).
- Comprehensive training program.
- Career advancement opportunities in IT and Tech.
- Supportive and collaborative work environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution.
- Diagnose and troubleshoot basic hardware and software issues for end-users.
- Log and track all support tickets accurately in our CRM system.
- Educate customers on product features and best practices.
- Escalate complex technical issues to senior support staff.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and familiarity with operating systems.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and computer equipment.
- Previous customer service experience is a plus but not required.