Job Description
Are you looking for a rewarding career in customer support? Horizon Solutions Inc. is currently seeking enthusiastic and motivated individuals to join our team as Entry Level Customer Support Representatives in Albuquerque, New Mexico.
As a leader in the industry, we pride ourselves on providing exceptional service to our clients. We are committed to investing in our employees, offering comprehensive training, and creating a supportive environment where you can grow professionally and personally. Whether you have prior experience or are just starting your career, we want to hear from you.
Why Join Us?
- Competitive hourly pay starting at $16.00
- Flexible scheduling to work around your life
- Opportunities for rapid advancement and career growth
- Modern, collaborative office environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues to ensure high satisfaction levels.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain and update customer records and database information.
- Collaborate with team members to improve service processes and outcomes.
- Assist in training new hires and sharing best practices.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Positive attitude and a willingness to learn new skills.
- Reliable transportation (for on-site roles).