Job Description
Are you looking for an entry-level opportunity in the heart of North Carolina? NexGen Solutions is seeking a dedicated Customer Support Specialist to join our growing team. We pride ourselves on a modern, inclusive, and high-performance work culture.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with efficiency and empathy. Whether you are starting your career or looking for a fresh start, we provide comprehensive training and a clear pathway for advancement.
Why Join Us?
- Competitive Hourly Pay: Earn between $18.00 and $22.00 per hour.
- Growth Potential: Fast-track to management roles.
- Modern Environment: Hybrid work options available.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Assist clients in navigating our software solutions and troubleshooting basic technical issues.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues and provide updates.
- Maintain a high level of product knowledge through ongoing training sessions.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and typing speed of 35+ WPM.
- Strong verbal and written communication skills.
- A positive attitude and a genuine desire to help others succeed.
- Ability to work flexible hours, including weekends and holidays.