Job Description
We are seeking a dynamic and motivated Entry Level Customer Support Specialist to join our growing team in Atlanta, Georgia. This is an excellent opportunity for individuals looking to launch their career in the technology sector. We pride ourselves on providing top-tier service and offer a comprehensive training program to help you succeed.
Why Apply?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Scheduling: We offer shift options that fit your lifestyle.
- Career Growth: Clear pathways for promotion within the company.
- Modern Environment: Work in a collaborative, tech-forward office in downtown Atlanta.
As the first point of contact for our clients, you will play a crucial role in maintaining our reputation for excellence.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Troubleshoot basic technical issues and provide step-by-step solutions to ensure customer satisfaction.
- Document all customer interactions, feedback, and account details accurately in our CRM database.
- Collaborate with the technical team to escalate complex issues and ensure timely resolution.
- Identify opportunities to upsell products or services while adhering to company policies.
- Participate in daily training sessions to stay updated on product knowledge and soft skills.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills with a friendly demeanor.
- Basic computer proficiency and ability to navigate multiple windows simultaneously.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Reliable internet connection is mandatory (if remote work option applies).
- No prior experience necessary; we provide on-the-job training.