Job Description
Join Austin's fastest-growing tech startup as an Entry-Level Customer Support Specialist! We're seeking energetic individuals to deliver exceptional service while gaining valuable experience in a dynamic environment. Enjoy weekly pay, flexible scheduling, and opportunities for growth. No prior experience required – we provide comprehensive training to launch your career.
Our Austin headquarters features modern amenities, collaborative workspaces, and a culture that values work-life balance. Perfect for students, career changers, or anyone seeking immediate income with flexible hours.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary CRM system and knowledge base
- Document interactions accurately in customer service tracking software
- Collaborate with technical teams to escalate complex issues
- Meet weekly performance metrics including response times and satisfaction scores
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software quickly
- Reliable transportation to our downtown Austin office
- Ability to work evenings and weekends (15-25 hours/week)
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening