Job Description
Join Urban Tech Solutions as an Entry-Level Customer Support Specialist in the heart of San Francisco! We're seeking motivated individuals to provide exceptional service while gaining valuable tech industry experience. Enjoy weekly pay, comprehensive training, and a collaborative environment designed for growth. Perfect for recent graduates or career changers looking to launch their professional journey in a dynamic startup setting.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document support tickets using Salesforce CRM with accurate data entry
- Collaborate with engineering teams to escalate technical issues
- Participate in daily stand-ups and contribute to process improvements
- Master proprietary software through our structured training program
- Support product launches with high-volume customer onboarding
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or tech support experience
- Proficiency in Google Workspace and ticketing systems
- Strong problem-solving and communication skills
- Ability to work flexible shifts (including weekends) as needed
- Passion for technology and continuous learning
- Valid work authorization in the United States