Job Description
Join Denver Support Solutions as an Entry-Level Customer Support Specialist and kickstart your career in a dynamic, fast-paced environment! We're seeking motivated individuals with excellent communication skills to join our growing team. Enjoy competitive hourly rates with weekly paychecks, comprehensive training, and opportunities for advancement. As a vital member of our customer experience team, you'll resolve inquiries, build relationships, and contribute to our award-winning service culture. We value growth mindset and provide ongoing development resources to help you thrive.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with team members to resolve complex customer issues
- Process transactions and assist with order modifications
- Meet daily performance metrics including response times and satisfaction scores
- Participate in weekly training sessions to enhance product knowledge
- Identify trends and escalate recurring issues to senior team members
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred (internships welcome)
- Strong verbal and written communication skills
- Proficiency with basic computer applications (MS Office, web browsers)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Must pass background check and drug screening