Job Description
Join FlexiWork Solutions and kickstart your career with our entry-level customer support role! We offer flexible scheduling options including evening and weekend shifts, weekly paychecks, and comprehensive training to help you succeed. Perfect for students, career changers, or anyone seeking work-life balance. Our collaborative environment values growth and offers clear pathways for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve basic technical issues using knowledge base resources
- Update customer records in CRM systems accurately
- Collaborate with senior team members on complex cases
- Document all interactions and resolutions in ticketing systems
- Meet weekly performance metrics for response time and resolution
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office suite
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Comfortable using multiple software applications simultaneously
- Customer service mindset and problem-solving aptitude
- Reliable internet connection for remote work options
- Flexible availability to cover varied shifts