Job Description
Are you a motivated individual in Denver looking to kickstart your career in the tech industry? We are seeking a Entry Level Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients, ensuring they receive top-tier assistance and solutions to their inquiries.
At Denver Tech Solutions, we believe in investing in our people. Even if you have no prior experience, we provide comprehensive training to help you succeed. If you have a passion for helping others and a desire to grow in a fast-paced environment, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Troubleshoot basic technical issues and provide clear, step-by-step solutions.
- Accurately document customer interactions and resolutions in our CRM system.
- Collaborate with the technical team to escalate complex issues and ensure timely follow-up.
- Maintain a deep knowledge of our products and services to provide accurate information.
- Identify opportunities to upsell or cross-sell relevant products to enhance customer value.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Strong communication skills, both verbal and written, with a friendly demeanor.
- Basic computer proficiency and comfort with navigating multiple software applications.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Reliable internet connection and a dedicated home office setup (if remote).
- Must be authorized to work in the United States.