Job Description
Are you seeking a rewarding entry-level opportunity in the heart of New York City? Urban Growth Partners is looking for a passionate and motivated Customer Support Specialist to join our dynamic team. This is not just a job; it is a stepping stone for your career growth in a fast-paced, innovative environment.
We pride ourselves on delivering exceptional service and value to our clients. As a new hire, you will receive comprehensive training to help you succeed in your role. If you are a hardworking individual looking for flexible hourly pay with potential for advancement, we want to hear from you.
Why Join Us?
- Competitive hourly wage starting at $18.00.
- Flexible scheduling to accommodate your lifestyle.
- On-site mentorship and career development programs.
- A vibrant, inclusive company culture in Midtown Manhattan.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Enter and update customer information into our CRM databases with high attention to detail.
- Collaborate with the operations team to resolve complex service issues.
- Identify trends in customer feedback and suggest improvements to management.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred but not mandatory.
- Strong verbal and written communication skills in English.
- Basic computer literacy, including familiarity with Microsoft Office Suite.
- A reliable internet connection and a quiet workspace (remote/hybrid option available).
- Ability to work independently as well as part of a collaborative team.
- Must be legally authorized to work in the United States.