Job Description
Are you ready to launch your career in the heart of the tech industry?
Nexus Digital Solutions is actively seeking a motivated Entry Level Technical Support Associate to join our dynamic team in Seattle, Washington. We are looking for individuals who are eager to learn, possess a natural curiosity for technology, and are committed to delivering exceptional customer service. This is a fantastic opportunity for recent graduates or those looking to pivot into the tech sector without requiring prior professional experience.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their technical challenges are resolved efficiently and professionally. We pride ourselves on our collaborative culture and offer comprehensive training to help you grow into a senior technical role.
Why Join Us?
- Competitive hourly wage ranging from $18.00 to $24.00.
- Flexible scheduling to accommodate work-life balance.
- On-site mentorship and professional development programs.
- State-of-the-art equipment and a modern work environment in downtown Seattle.
Apply today and start your journey with Nexus Digital Solutions!
Responsibilities
- Provide clear, patient, and friendly technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware and software issues for end-users.
- Document all customer interactions and technical resolutions in our internal database accurately.
- Collaborate with senior engineers to escalate complex issues and learn advanced troubleshooting techniques.
- Maintain a high level of product knowledge through continuous training sessions.
- Ensure a positive customer experience by adhering to our service quality standards.
Qualifications
- High school diploma or equivalent (Associate's degree in a related field is a plus).
- Basic computer literacy and familiarity with operating systems (Windows, macOS).
- Strong written and verbal communication skills with a customer-first mindset.
- Ability to work independently as well as part of a collaborative team.
- Reliable internet connection and a quiet workspace for remote or hybrid support duties.
- Eagerness to learn new technologies and adapt to a fast-paced environment.