Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and enjoy the security of weekly pay! No experience needed – we provide comprehensive training to launch your career. FastTrack Staffing Solutions is Columbus' leading hourly employer with immediate openings for motivated individuals ready to earn consistently while making a difference.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process transactions and update customer accounts accurately
- Resolve customer issues using established protocols
- Collaborate with team members to ensure seamless service
- Meet performance metrics for call quality and resolution time
- Document all interactions in CRM systems
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new systems
- Positive attitude and customer-focused mindset
- Reliable attendance and punctuality
- Ability to work independently and as part of a team
- No prior experience necessary – training provided