Job Description
Are you looking for a stable job with weekly pay and a supportive team? Apex Support Solutions is hiring a dedicated Customer Service Representative to join our Los Angeles office.
We value our employees and offer competitive hourly rates, comprehensive benefits, and a clear path for career growth. If you are detail-oriented and passionate about helping others, we want to meet you.
What We Offer:
- Weekly Paychecks: Get paid every Friday with guaranteed hours.
- Health & Wellness: Medical, dental, and vision insurance for full-time staff.
- Paid Training: Start your new career with zero prior experience needed.
- Advancement Opportunities: Clear internal promotion pathways.
Job Summary:
We are seeking a motivated professional to manage client accounts, answer inquiries, and provide top-tier support to our growing customer base.
Responsibilities
- Manage high-volume incoming calls and emails with a focus on customer satisfaction.
- Resolve customer complaints and issues efficiently while maintaining a positive demeanor.
- Process orders, returns, and refunds accurately within our CRM system.
- Document all customer interactions and update account records.
- Collaborate with the sales team to identify upselling opportunities.
- Adhere to company policies, quality assurance standards, and compliance regulations.
Qualifications
- High school diploma or GED is required.
- Previous customer service or retail experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to type 35+ WPM and navigate multiple computer screens simultaneously.
- Must be available to work flexible shifts, including weekends and holidays.