Job Description
Join FlexWork Solutions and transform your schedule into success! We're seeking motivated Entry-Level Customer Service Representatives to deliver exceptional experiences with flexible hourly shifts in Milwaukee. Perfect for students, career-changers, or anyone seeking work-life balance.
As a cornerstone of our support team, you'll handle customer inquiries with empathy and efficiency while growing valuable skills in communication and problem-solving. We provide comprehensive training, competitive pay, and a dynamic environment where your contributions matter.
What We Offer:
- Flexible scheduling (morning/afternoon/weekend options)
- Competitive hourly wages + performance incentives
- Free professional development courses
- Health benefits for part-timers (20+ hrs/week)
- Clear career advancement pathways
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed quality and productivity metrics
- Participate in ongoing training and feedback sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, web apps)
- Ability to multitask in fast-paced environments
- Flexibility to work varied shifts
- Customer service mindset with problem-solving aptitude