Job Description
Join Coastal Support Solutions, a leader in client satisfaction, and enjoy the perfect work-life balance with our flexible full-time positions in Virginia Beach. We offer weekly pay, competitive benefits, and a dynamic environment where your contributions matter. Our team thrives on innovation and collaboration, providing exceptional service to clients across the country. If you're seeking stability with the freedom to manage your schedule, this is your opportunity to excel in a rewarding role.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Maintain detailed client records and update CRM systems accurately
- Resolve complex issues using problem-solving skills and product knowledge
- Collaborate with cross-functional teams to improve service delivery
- Meet performance metrics including resolution time and client satisfaction scores
- Participate in weekly training sessions to enhance product knowledge
- Support weekend coverage on a rotating schedule (flexible hours available)
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years of customer service experience in fast-paced environments
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong organizational skills and attention to detail
- Positive attitude and adaptability to changing priorities
- Reliable transportation to our Virginia Beach office