Job Description
Join Coastal Connect Solutions as a Flexible Full-Time Customer Service Specialist and enjoy the perfect work-life balance with customizable shift options. We're seeking dynamic professionals to deliver exceptional support while maintaining personal flexibility. Our Virginia Beach headquarters offers modern amenities, competitive compensation, and a collaborative culture focused on growth and well-being.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Manage and update client information using CRM systems
- Collaborate with team members to address complex service issues
- Document interactions and maintain accurate case records
- Identify opportunities to enhance customer experience protocols
- Participate in ongoing training to maintain product knowledge
- Meet performance metrics while maintaining flexible scheduling
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Strong written and verbal communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Exceptional problem-solving and conflict resolution abilities
- Flexibility to work varied shifts including evenings/weekends