Job Description
Join our dynamic team and enjoy the freedom of flexible hours with weekly pay! We're urgently hiring Customer Service Specialists in Florida who thrive in fast-paced environments. Perfect for students, parents, or anyone seeking work-life balance. Immediate openings with competitive benefits and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (call handling time, CSAT)
- Collaborate with support teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2C environment
- Strong communication skills with clear phone etiquette
- Proficiency in CRM software (Salesforce/Zendesk)
- Ability to work evenings/weekends (flexible scheduling)
- Type 40+ WPM with exceptional attention to detail
- Positive attitude under pressure with conflict resolution skills