Job Description
Join our dynamic team at Horizon Connect Solutions and experience the perfect blend of professional growth and work-life balance! We're seeking a Flexible Full-Time Customer Service Specialist to deliver exceptional support while enjoying adaptable scheduling. This remote-friendly role allows you to serve clients during core business hours (9 AM - 5 PM MST) with flexibility to adjust your schedule around personal commitments. Benefit from comprehensive training, career advancement opportunities, and a culture that prioritizes employee well-being.
As a key member of our customer experience team, you'll resolve inquiries efficiently, build lasting client relationships, and contribute to our 98% satisfaction rate. We offer competitive compensation, health benefits, and quarterly performance bonuses. Ready to thrive in a role that adapts to your life? Apply today and discover how flexibility fuels success!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Manage client accounts and process transactions using Salesforce CRM
- Collaborate with cross-functional teams to resolve escalated issues
- Document interactions and maintain accurate customer records
- Identify opportunities for process improvements and service enhancements
- Participate in bi-weekly team training sessions to stay updated on products
- Maintain a flexible schedule covering core business hours (9 AM - 5 PM MST)
Qualifications
- Minimum 2 years of customer service experience in B2B/B2C environments
- Proficiency with CRM systems (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with ability to adapt tone and style
- Strong problem-solving abilities and emotional intelligence
- Proven track record of meeting/exceeding performance metrics
- High school diploma or equivalent; associate's degree preferred
- Reliable internet connection for remote work components