Job Description
Join our dynamic team as a Customer Specialist where flexibility meets opportunity! We offer full-time roles with weekly pay and customizable hours to fit your lifestyle. Located in the heart of New York, our collaborative environment empowers you to deliver exceptional service while maintaining work-life balance. Enjoy competitive benefits, career growth opportunities, and a culture that values your unique contributions. Apply today to transform your career!
Responsibilities
- Manage customer inquiries via phone, email, and chat with exceptional professionalism
- Maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response times and satisfaction
- Contribute to process improvement initiatives
- Adapt schedule weekly based on team needs (core hours 10am-3pm)
Qualifications
- High school diploma or equivalent; bachelor's preferred
- 2+ years in customer service or support roles
- Strong communication and problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently with minimal supervision
- Flexible availability during business hours (Mon-Fri)
- Valid work authorization in the United States