Job Description
Join our dynamic team at Horizon Connect Solutions, where flexibility meets growth! We're seeking a dedicated Customer Support Specialist to deliver exceptional service in a hybrid work environment with adjustable scheduling. Enjoy competitive pay, comprehensive benefits, and the opportunity to shape your work-life balance while advancing your career in Minneapolis's thriving business district.
Responsibilities
- Deliver personalized customer support via phone, email, and chat channels
- Resolve technical issues with software, hardware, and account access
- Maintain detailed documentation in CRM systems
- Collaborate with cross-functional teams to improve service protocols
- Analyze customer feedback to identify process improvements
- Train new team members on support workflows
Qualifications
- 2+ years in customer support or technical assistance
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to cover extended hours (evenings/weekends)
- High school diploma or equivalent; college degree preferred