Job Description
Join our dynamic team as a Flexible Hourly Customer Service Specialist at Urban Solutions Group! We're seeking energetic individuals to deliver exceptional support while enjoying a work-life balance through customizable scheduling. Perfect for students, parents, or anyone seeking flexibility without compromising growth. Our modern downtown San Francisco office offers collaborative spaces and competitive benefits including paid training and advancement opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Process transactions and resolve issues using our CRM system
- Collaborate with team members to maintain service excellence standards
- Document interactions accurately in customer databases
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
- Support seasonal peak periods with adaptable availability
Qualifications
- High school diploma or equivalent; college students encouraged
- 6+ months customer service or retail experience preferred
- Strong communication and problem-solving skills
- Proficiency with basic computer applications
- Ability to work independently and in team environments
- Flexible availability including evenings and weekends
- Valid California ID and reliable transportation
- Positive attitude with service-oriented mindset