Job Description
We are seeking a highly motivated Customer Support Specialist to join our dynamic team in Boston. This is an ideal opportunity for individuals seeking flexible hours and a competitive hourly rate. You will play a pivotal role in ensuring our clients receive top-tier service while enjoying the autonomy to manage your schedule effectively.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn up to $32.00/hour based on experience.
- Growth Opportunities: Potential for full-time conversion.
If you thrive in a fast-paced environment and possess excellent communication skills, we want to hear from you.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve complex issues and escalations while maintaining high customer satisfaction scores.
- Accurately document all interactions and solutions within our CRM system.
- Collaborate with the product and technical teams to relay customer feedback.
- Adhere to company policies and brand guidelines during all interactions.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Minimum of 1-2 years of experience in customer service or support.
- Excellent verbal and written communication skills in English.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to work independently and manage time effectively in a remote or hybrid setting.