Job Description
Join our dynamic team as a Flexible Hourly Customer Service Specialist! We're urgently hiring motivated individuals in Austin to deliver exceptional support with adaptable schedules. Enjoy competitive pay, comprehensive training, and the freedom to balance work with life. Perfect for students, parents, or anyone seeking a rewarding part-time role. Apply today and start your flexible career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and product questions efficiently
- Update customer records in CRM systems with precision
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing product knowledge sessions
- Maintain positive relationships across diverse customer segments
- Adapt schedule to meet peak demand periods
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset with attention to detail
- Self-motivated with excellent time management
- UST authorization to work in the US