Job Description
Are you seeking a career that offers flexible hours without sacrificing your income? Apex Digital Solutions is currently hiring Hourly Customer Support Specialists in Ohio. We pride ourselves on providing a supportive environment where you can work from home or our office, all while enjoying the security of weekly pay.
We are looking for individuals who are detail-oriented, tech-savvy, and eager to help our clients. Whether you are in Virginia looking for remote work or based in Ohio, we offer competitive pay and a culture that respects your time. Join a team that values your contribution and offers the flexibility you need to balance work and life.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with patience and professionalism.
- Resolve complex technical issues and account questions efficiently.
- Update and maintain accurate customer records within our CRM database.
- Collaborate with team leads to improve service quality and operational workflows.
- Adhere to weekly payroll schedules and attendance policies to ensure consistent performance.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service, support, or a related field.
- Reliable high-speed internet connection is mandatory for remote positions.
- Ability to work flexible shifts, including weekends and evenings.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Strong written and verbal communication skills.