Job Description
Join our dynamic team as a Flexible Full-Time Customer Specialist at Apex Solutions Group! We're seeking energetic professionals who thrive in adaptable environments to deliver exceptional service while enjoying customizable work schedules. This hourly full-time role offers the perfect balance between career growth and personal flexibility, with opportunities to work mornings, afternoons, or hybrid shifts based on your availability. Our Tampa-based team collaborates in a modern, tech-enabled workspace where your contributions directly impact our clients' success.
Responsibilities
- Deliver personalized customer support via phone, email, and digital channels
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to resolve complex inquiries
- Utilize CRM systems to track interactions and identify improvement opportunities
- Participate in ongoing training to enhance product knowledge
- Contribute to team performance metrics and service excellence goals
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or related experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and multitasking abilities
- Positive attitude and collaborative mindset