Job Description
Are you looking for flexible hours that fit your lifestyle? Horizon Workforce Solutions is currently seeking dedicated professionals to join our growing team in Albuquerque, NM and Pennsylvania. We offer a dynamic work environment where you can manage your schedule while enjoying the security of weekly pay.
Whether you are a student, a parent, or simply seeking a change, we provide the flexibility you need without compromising on earning potential. Our positions are designed to accommodate various shifts, ensuring you can balance work with your personal commitments effectively.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Manage and update customer records accurately within our internal database systems.
- Assist in resolving complex issues and escalating tickets to senior management when necessary.
- Collaborate with team members to ensure seamless service delivery across all channels.
- Process orders and ensure all documentation is complete and compliant with company standards.
- Maintain a high level of product knowledge to provide accurate information to clients.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer proficiency and experience with Microsoft Office Suite.
- Strong written and verbal communication skills.
- Reliable internet connection required for remote/hybrid roles.
- Ability to work independently with minimal supervision.
- Proven track record of punctuality and reliability.
- Willingness to learn new software and adapt to changing processes.