Job Description
Are you looking for a role that fits your lifestyle? Milwaukee Digital Solutions is seeking a dynamic and detail-oriented Flexible Hourly Support Specialist. We offer a modern, remote-first environment where you can balance your work and personal life perfectly. Join a team that values autonomy, efficiency, and professional growth.
Responsibilities
- Provide exceptional technical support and customer service via email and chat platforms.
- Accurately input and maintain client data within our CRM systems.
- Assist in the troubleshooting of basic software and hardware issues.
- Collaborate with the remote team to ensure project deadlines are met.
- Create and update technical documentation for internal use.
- Monitor ticket queues and prioritize urgent client requests.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Proven experience in customer service or administrative support.
- Proficient in Microsoft Office Suite and Google Workspace.
- Reliable high-speed internet connection and a dedicated workspace.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.