Job Description
Join our dynamic team at FlexiWork Solutions and enjoy the perfect blend of work-life balance with our flexible part-time opportunities in Louisville! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying the freedom to set your own schedule. With weekly paychecks and no nights/weekends required, this role is ideal for students, parents, or anyone seeking supplemental income. Our modern downtown office offers a collaborative environment with cutting-edge technology and comprehensive training.
Responsibilities
- Delocate customer inquiries via phone, email, and chat with exceptional professionalism
- Maintain accurate client records using our CRM system
- Resolve billing and service issues efficiently while exceeding customer satisfaction targets
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics including call quality and resolution times
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Proficient in basic computer applications and multitasking
- Reliable transportation to our downtown Louisville location
- Flexibility to work 20-25 hours weekly across weekdays