Job Description
Join our dynamic team at NexGen Solutions Inc. as a Customer Experience Specialist and enjoy the perfect work-life balance with flexible scheduling options. We're revolutionizing customer support in the tech industry and seek passionate professionals who thrive in adaptable environments. This full-time hourly position offers competitive compensation, comprehensive benefits, and the freedom to structure your workday around your life. Located in the heart of New York, our modern office provides collaborative spaces while supporting remote work flexibility. If you're ready to deliver exceptional customer experiences with unmatched schedule autonomy, apply today!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical issues and troubleshoot product inquiries
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Analyze customer feedback to identify service improvement opportunities
- Adapt to flexible scheduling including evenings and weekends as needed
Qualifications
- 1+ years of customer service experience
- Strong problem-solving and communication skills
- Proficiency with CRM software and ticketing systems
- Ability to work independently with minimal supervision
- Flexibility to work during non-traditional hours
- High school diploma or equivalent; bachelor's preferred
- Experience in SaaS or tech industry a plus