Job Description
Join FlexiPay Solutions and transform your work-life balance with our revolutionary flexible scheduling and rapid payment system! We're seeking dynamic Customer Service Agents in Boston to deliver exceptional support while enjoying unprecedented freedom in your schedule. Whether you're a student, parent, or professional seeking supplemental income, our weekly pay option (with daily pay eligibility for top performers) ensures you get paid quickly for your hard work. Work from our modern downtown office or hybrid options available, with shifts tailored to your availability. Experience a culture that prioritizes your wellbeing and financial security with industry-leading benefits and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately in customer databases and maintain compliance standards
- Collaborate with support teams to escalate complex issues and ensure resolution
- Meet performance metrics including CSAT scores and call quality benchmarks
- Participate in ongoing training to enhance product knowledge and service techniques
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills and empathy
- Proficiency with CRM software and MS Office Suite
- Ability to adapt to flexible schedules including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Detail-oriented with excellent organizational skills
- Reliable transportation to downtown Boston office