Job Description
Join FlexWork Solutions as a part-time Customer Service Associate and enjoy the freedom to work around your schedule! We're seeking motivated individuals in Charlotte to provide exceptional support to our growing client base. With flexible hours including evenings and weekends, this entry-level role is perfect for students, parents, or anyone seeking work-life balance. No prior experience required—we provide comprehensive training to set you up for success. Join our dynamic team and build valuable customer service skills while earning competitive hourly pay.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing and account issues efficiently using our CRM system
- Document all interactions and maintain accurate case records
- Collaborate with team members to escalate complex issues appropriately
- Meet daily performance metrics while maintaining quality standards
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent (students encouraged to apply)
- Strong verbal and written communication skills
- Ability to work independently with minimal supervision
- Basic computer proficiency and comfort with digital tools
- Flexible schedule availability (including nights/weekends)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Charlotte office
- Passion for helping others and delivering exceptional service