Job Description
Join FlexiWork Solutions and enjoy the perfect work-life balance with our flexible full-time customer service opportunities in Virginia Beach! We're seeking motivated individuals to deliver exceptional support while accommodating your schedule needs. Our modern, collaborative environment offers competitive pay, comprehensive benefits, and career growth potential. Whether you're a night owl or an early bird, we'll craft a schedule that works for you. Apply today and transform your career with flexibility!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our proprietary support tools and knowledge base
- Document interactions accurately in our CRM system while maintaining data confidentiality
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet and exceed performance metrics including resolution times and customer satisfaction scores
- Contribute to process improvement initiatives to enhance team efficiency
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and Microsoft Office suite
- Ability to adapt to flexible schedules including evenings and weekends
- Strong problem-solving skills and emotional intelligence
- Valid work authorization in the United States