Job Description
Join Fort Worth Flex Staffing and enjoy the perfect work-life balance with our flexible hourly positions! We're seeking dedicated Customer Service Representatives to support our growing client base with weekly pay and customizable schedules. Whether you're a student, parent, or professional seeking supplemental income, our Fort Worth team offers the flexibility to work around your life. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions are valued.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining brand standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to address escalated issues
- Meet daily performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Strong communication skills with clear phone etiquette
- Proficiency in CRM software and MS Office Suite
- Ability to work independently with minimal supervision
- Reliable internet connection and quiet home office space
- Flexibility to work evenings and weekends as needed
- Positive attitude and problem-solving mindset