Job Description
Join ConnectStaff Solutions for a flexible, hourly customer service role with immediate start! We're seeking dynamic individuals in San Diego to deliver exceptional client experiences while enjoying work-life balance. Perfect for students, parents, or anyone seeking adaptable hours without sacrificing competitive pay. Our modern, collaborative environment offers growth opportunities and comprehensive training. Apply today and start earning tomorrow!
Perks:
- Choose morning, evening, or weekend shifts
- Weekly pay with direct deposit
- Free parking and transit stipend
- Health benefits for full-time equivalent hours
Responsibilities
- Handle inbound/outbound calls and customer inquiries
- Resolve issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce
- Collaborate with team on complex escalations
- Meet/exceed quality and productivity metrics
- Participate in ongoing training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with Microsoft Office and CRM tools
- Clear communication and active listening skills
- Ability to work 20-30 flexible hours weekly
- Strong problem-solving and adaptability
- Positive attitude under pressure
- Basic technical troubleshooting knowledge