Job Description
Join LocalHire Solutions and enjoy the perfect work-life balance with our full-time customer service roles offering weekly pay and flexible hours. We're seeking dedicated professionals in Charlotte, NC to deliver exceptional support to our growing client base. Enjoy competitive benefits, paid training, and a supportive team environment where your contributions are recognized every week.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet weekly performance targets for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Adhere to company policies while maintaining flexible scheduling
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Strong communication and problem-solving skills
- Ability to work independently with flexible scheduling
- Proficiency with CRM software and MS Office Suite
- Reliable transportation to Charlotte office (1-2 days/week)
- Weekly pay requires direct deposit setup
- Positive attitude and commitment to teamwork