Job Description
Join Miami Connect Services as a Customer Service Specialist and enjoy the freedom of flexible scheduling! We're seeking passionate individuals to deliver exceptional support while accommodating your lifestyle needs. Perfect for students, parents, or anyone seeking work-life balance.
What We Offer:
- Competitive hourly pay with weekend premium rates
- Choose shifts that fit your schedule – mornings, afternoons, evenings, or weekends
- Comprehensive paid training and growth opportunities
- Modern downtown Miami workspace with free parking
- Health benefits available for 30+ hour/week schedules
If you thrive in dynamic environments and value flexibility, apply today to start your rewarding career with us!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism
- Resolve billing and service issues efficiently using CRM tools
- Process orders and updates with 100% accuracy
- Collaborate with team members to ensure seamless service delivery
- Document all interactions in our customer database
- Meet performance metrics for response times and resolution rates
- Participate in weekly team training sessions
- Identify and escalate complex customer issues appropriately
Qualifications
- High school diploma or equivalent (college students encouraged)
- Minimum 6 months customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Spanish fluency a significant plus (not required)
- Reliable transportation to downtown Miami location