Job Description
Join Coastal Connect Solutions as a Customer Service Specialist and revolutionize your work-life balance! We're seeking dynamic individuals in Virginia Beach to deliver exceptional support with flexible scheduling options. Our full-time roles offer competitive pay, comprehensive benefits, and the freedom to structure your hours around your life. Whether you're a morning person or night owl, we'll craft a schedule that maximizes your productivity and happiness. Enjoy a supportive environment where your contributions directly impact client satisfaction and team success.
Why Choose Us?
- Premium health, dental, and vision insurance
- Tuition reimbursement program
- Quarterly performance bonuses
- Modern remote work capabilities
- Professional development stipends
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Maintain 95% customer satisfaction rating through active listening
- Participate in weekly training to enhance product knowledge
- Support cross-functional projects during flexible off-peak hours
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, or early mornings
- Valid Virginia driver's license (for occasional client visits)